FAQ & Client Support
Here you can read the frequently asked questions about our music promotion service, or you can scroll down below to send us message. Please keep in mind that we might take up to 1 business day to reply to your inquiry.
Spotify Promotion FAQ
We use our own partner network (music promoters, online radio stations, playlists, and others) to promote your work on Spotify. We have relationships with hundreds of independent playlist curators all over the world. We also run native ad campaigns to get initial traction and boost engagement.
Our service combines these two different approaches simultaneously (For the Premium Plan):
1- We run native ad campaigns across different websites and blogs related to your genre. This way, we get your music exposure and guarantee REAL plays/streams by people who are genuinely interested.
2- We send your artist channel to hundreds of playlist curators and influencers (the actual number varies based on genre and target country), so they can promote your tracks. This method is not guaranteed as we don’t have control over them. They might choose to promote your tracks or not, based on their own preference. – *Only for Premium Plans*
With both strategies, you’ll certainly get REAL and TARGETED engagement. Even though results may vary based on different factors, you’ll surely notice the improvement.
We don’t ever send bots or any type of fake engagement. Our services fully comply with Spotify’s terms of service.
Absolutely! We only use natural methods to promote to real people. That’s why we give a range of expected plays for your campaign. This range is estimated. Your campaign has the possibility of doing better or worse. We strive to do the best we can, but it is indeed an organic promotion. We cannot force people to like your track, but we can do our absolute best to ensure it gets seen by the right people.
We advertise through a network of sites and blogs using native ads. You’ve probably seen many native ads across the internet, especially on big news sites. It’s our proprietary system of programmatic native ads that achieves this cost-effective type of campaign, alongside with our network of independent playlist curators.
Our service works gradually throughout the month and we’ll keep working on your campaign until you cancel your subscription. This service is not a one-time delivery.
Although some of our internal operational processes are automated, we don’t ever send bots or any type of fake engagement. All campaigns are based on a combination of native advertising, targeted blog outreach and track distribution to playlist curators, according to the chosen campaign. Our services fully comply with Spotify’s terms of service.
All our promotions are 100% royalty eligible, so you won’t face any problems in regards to royalties. Please contact your music distributor to know more about how royalties work.
You can cancel or change your plan at anytime with no penalties or fees.
We’ll keep working on your campaign as long as you keep your subscription active.
Simply contact us using this website or access your billing dashboard to make any changes. Even if you stop working with us, you may always get in touch for tips, feedback, and assistance to grow your channel popularity. We’re happy to help.
Yes! If you manage multiple artists, please contact us so we can arrange discounted rates for your promotions.
Yes, we are always looking for partners to help share our work. Click here to learn more about our affiliate program.
We work hard to help you grow your Spotify channel. That’s why you are covered by our 30 days money back guarantee!
If you are not completely satisfied and decide to discontinue using our service within 30 days of the first purchase, we’ll promptly refund 100% of your money.
It’s not the transaction but the relationship that matters to us. You are fully protected and have a full 30 days to try it RISK-FREE.
General Spotify FAQ
Streams are counted in Spotify for Artists when a song is streamed for over 30 seconds. Your total streams include all songs where you are credited as a main artist or remixer.
Streams for offline music are counted on the day the listener goes online again (which must happen at least once every 30 days).
Streams are counted for a release by adding up the individual counts for each song on the release.
This means that if a song appears on both an EP and an album, stream counts for the song will contribute to both the EP and album stream counts.
Listeners are unique listeners who stream your songs during the time period specified. If someone plays your music multiple times in the displayed time period, they only get counted once.
You can see how many daily listeners you have by hovering over the timeline graph on Audience. The daily listeners stat gives you a detailed look at changes to the number of people listening to your music on Spotify. This number is especially helpful for tracking engagement and listening behavior after a new release.
Monthly listeners are unique listeners who play your music during a 28-day period. This stat updates every day, and appears on both your artist profile on Spotify and right above the timeline graph in the Audience section of Spotify for Artists.
2 important things to clarify about your monthly listeners:
- They’ve listened within a rolling window of 28 days. We use a rolling window of 28 days because the number of days in a calendar month can vary, and because people listen to music differently depending on the day of the week. This means an equal number of days of the week are included—so, the same number of Mondays, Tuesdays, Wednesdays, etc.
- They are unique listeners. If someone plays your music multiple times in a 28-day period, they only get counted once.
Tracking trends using your monthly listeners timeline can give you a good idea of how your music is performing over longer periods of time, and can also help you understand overall engagement and listening behavior after a new release. For more immediate changes with a higher level of detail, keep an eye on your number of daily listeners.
Followers are listeners who hit follow or ❤ on your artist profile.
Followers get your new music in their Release Radar playlist and in their personalized new release emails. They also hear about your upcoming concerts in our concert recommendation emails, on the homescreen of their Spotify app, and on their concerts page which features a list of upcoming concerts in their area.
Saves are the total number of times listeners on Spotify have saved your music. This can happen in one of two ways:
- They hit + or ❤ to save your music to their library & favorites.
- They add your music to one of their playlists
Head to Songs in Spotify for Artists to see the number of times each of your songs have been saved.
We only show the top 100 playlists ordered by the number of your music’s listeners from that playlist.
On the Spotify for Artists website, a playlist will appear on your Playlists page if your music has at least 2 listeners from that playlist.
On the mobile app, a playlist will appear on your Playlists page if your music has at least 25 listeners from that playlist.
You’ll see a “—” when looking at your stats in Spotify for Artists for a few reasons:
- We don’t offer the stat—for example, all-time listeners or all-time saves for a specific song.
- You have a stat for the last 28 days, but when you filter for last 7 days or last 24 hours that stat drops to zero.
- The date your song was released or added to a playlist is not available.
Easy! Just request access to Spotify for Artists.
Once your request is granted, your artist profile gets the verified check mark and you’ll have access to a dashboard of listening data! You’ll also be able to manage your profile’s images, story, and more.
Your artist profile is your homepage on Spotify. It’s where all your music lives. It’s also where fans can discover more about what’s happening with you—hear your newest releases, dig deeper with one of your playlists, find out where you’re touring, even buy your latest merch.
Spotify for Artists lets artists and their team manage their artist profile. Once you get access, you can update your images, write your bio, feature an artist playlist, and make an Artist Pick.
If you don’t have access to Spotify for Artists, get access here.
Youtube Promotion FAQ
We put your video in front of the YouTubers who’d want to see it. We do this by promoting your video directly on YouTube through YouTube’s Ad’s platform (Google Ads)!
The process is simple:
1. You choose a video you want to promote.
2. You provide a few keywords/phrases that describe your video.
3. We promote your video to YouTubers searching for your keywords or who are fans of those similar channels.
For example, a yoga teacher promoting her “yoga basics” video could target the keywords “yoga poses” and “yoga workout”. Anyone searching for (or watching videos about) these keywords would see her video as a recommended video.
In the case of an up-and-coming pop singer, they could target fans of “Adele” and “Beyonce” ensuring that only fans of “pop music” would be exposed to their video.
Your video will be promoted as an Advertisement directly on YouTube and will be promoted in 3 different ways:
1. As a commercial before similar videos (also known as an “in-stream” ad).
2. As a “recommended” video alongside similar videos.
3. As a “featured” search result. When a YouTube user performs a search for one of your keywords, your video will be displayed at the top of the results.
Absolutely! We only use natural methods to promote to real people. That’s why we give a range of expected views for your campaign. This range is estimated. Your campaign has the possibility of doing better or worse. We strive to do the best we can, but it is indeed an organic promotion. We cannot force people to like your video, but we can do our absolute best to ensure it gets seen by the right people.
Yes, you can promote a monetized video and yes you can earn revenue from the promotion itself.
Keep in mind that your video is going to be seen by real people. If the viewer enjoys your video, they can subscribe, like, or comment just as they would with any other video on YouTube. This also means there’s the possibility you’ll receive dislikes, negative comments, or have the viewer leave without doing anything. We encourage you to learn from the feedback and apply it to your future videos. With that being said, 80% of our campaigns do see some form of engagement from viewers.
Please note: You should stay away from anyone or any company who makes guarantees for subscribers, likes, and comments. These are likely inactive, fake accounts that will have no lasting positive impact on your channel.
Unlike other promotional companies, your video will be seen by real people. All views, subscribers, likes, and comments will remain after your campaign.
There is no risk to using our service. All promotions and views originate from the YouTube Ads platform and follow the YouTube terms of service. We have successfully promoted thousands of videos.
No problem! You can cancel or change your plan anytime. Simply contact us using this website or by email at [email protected] Even if you stopped working with us, you may always get in touch for tips, feedback, and assistance to grow your channel popularity. We’re happy to help. 🙂
Yes! If you manage multiple artists, please contact us so we can arrange discounted rates for your promotions.
Send Us A Message!
Still have question? Want a custom plan? Or simply want advice to grow your Spotify channel? Use the form to contact us now. We’ll be more than happy to help.
Hours of operation: Mon – Fri, 8am – 5pm.
Email: [email protected]
Location: Orlando, FL 32819.